FAQ’s

FAQ’s

When will there be a new range?

You won’t have to wait long! We are working away on ideas for our next range right now and will be bringing you the latest designs and fabrics just as soon as we can. So watch this space!!

Like our Social Media pages and keep checking our website as our new products will be released there as soon as they are ready.

Can I tell you what I love in that hope that you’ll make some more?

We’d love you to!  Please let us know via email or through Social Media and we promise you’ll hear from us.

What is your return policy?

We’re confident you will love what you receive BUT of course, if you aren’t happy for whatever reason, there’s a no quibble, no hassle, 100% money back guarantee within 14 days of receiving your goods (one thing though; please don’t forget the items need to be in the original packaging, in the original state, with a reason for your return). However our policy for ‘Design Your Own’ products and for Squad Bespoke Uniforms is different – please read our Returns Policy for more information – click here

Within 6 weeks of your purchase date, repairs to faulty garments will be undertaken free of charge. All garments are inspected on return and if it is deemed that the garment isn’t faulty, but has been damaged during use, then we may be able to repair the item for a £10 charge, to include postage. If you purchased your garment outside of the 6 week return period, you may have the option to have your garment repaired after you have paid the repair charge.  Please note:  if the garment has been worn please return it freshly washed as we are unable to handle soiled garments

Some items are also made to order and therefore cannot be returned – please check the product description for the item you’re ordering

Apolla Shocks – can be returned only if the packaging hasn’t been opened and the socks haven’t been tried on within 14 days of purchase.  Please carefully check the size chart before ordering.

 

 

The address for all returns is;

Squad Dancewear Ltd
1st Floor Office
15 Alston Drive
Bradwell Abbey
Milton Keynes
MK13 9HA

Please return your garment with a copy of your original order or a note stating the reason for your return, your order number and your name and address.  Please also state whether you’d like a replacement or refund.

How long will it take to receive my order?

You will receive an email to confirm your order and you’ll also receive another email to confirm that your order has been shipped.  Uniform orders can take approximately 3 weeks or even longer during busy periods so please order your uniform in plenty of time if you need it for a specific date.  Your order will be sent 1st Class – look out for that exciting parcel from Squad Dancewear!

Where can I follow you on Social Media?

We’d love to see you! Follow us on;

Tik Tok – @squaddancewear

Facebook – Squad Dancewear

Instagram  – @squaddancewear

Are you attending any exhibitions?

Our events calendar is always very busy – for more information follow us on Social Media!  Each year we attend MOVE IT and lots of Can You Dance? Conventions – we hope to see you there!

How can I contact you?

For all enquiries please email – askus@squaddancewear.com

Our opening hours are Monday to Friday 9am to 5.30pm

To post something to us:

Squad Dancewear Ltd
1st Floor Office
15 Alston Drive
Bradwell Abbey
Milton Keynes
MK13 9HA

 

Insta us: @squaddancewear

Facebook us: Squad Dancewear

Are your products made in the UK?
Our products are hand made in the UK by highly experienced seamstresses, using the best quality lycra.

Does anyone else sell your products?

We have Squad Stockists all over the UK.  For details, please visit our Stockist page by clicking here;

If you are interested in becoming a Squad Stockist please email – askus@squaddancewear.com

Where do you sell your products?
We sell through our website and at Dance Exhibitions / Conventions / Selected Stockists.

Can I place a large order?
Yes please contact us directly so we can help.

What are the washing instructions for your garments?
All our items are made with the high grade, top quality lycra but to keep them in tip top condition please hand wash them in cold water and line dry.  Do not tumble dry.  For all non-lycra garments, please see the internal washing label