Charges for International shipments
Orders shipped internationally may be subject to customs duties, import taxes, and handling fees imposed by the destination country. These charges are beyond our control and are not included in the purchase price or shipping cost. The recipient is solely responsible for any such fees incurred upon delivery.
Loyalty Program - How and when do I get my points?
Points are awarded for any Squad Fashion or Squad Uniform purchases. Points are allocated just after an order has been confirmed.
Spend £1 on fashion or uniform items and earn 1 point – you can redeem your points after you have £5.00 worth of points. For every 250 points earned you will be given a £5.00 voucher to be redeemed against Squad fashion products only. As your points build you will move Tiers as per the information provided below;
Silver Tier - this is the tier you start on.
Gold Tier – once you've reached £500 worth of spend (500 points) on fashion or on uniform, you enter the Gold Tier and receive FREE UK SHIPPING for the following 12 months, and a additional £5 reward voucher. Voucher to be spent on Squad fashion only and to be used within a 6 month period.
Platinum Tier – reach £5,000 worth of spend (5,000 points) via fashion or uniform, you enter the Platinum Tier and receive FREE UK SHIPPING for the following 12 months and an additional £50 reward voucher. Voucher to be spent on Squad fashion only and to be used within 6 months.
After 12 months the points will reset and you start saving again
Loyalty Program - How long do I have to spend my reward voucher?
Your reward vouchers must be used within 6 months of issue.
When will there be a new range?
Each year we launch a Spring/Summer range, some additional products over the key summer months and an Autumn/Winter range.
Be sure to follow us on social media and keep an eye on our website—new products will be released there first!
What if my order hasn’t arrived?
In the unlikely case that this does happen, please email us at: askus@squaddancewear.comand we’ll resolve this for you as quickly as possible.
What is your return policy?
Please see our returns policy here: Returns Policy
How long will it take to receive my order?
Please see our delivery info here: Delivery Info
Where can I follow you on Social Media?
We’d love to see you! Follow us on;
Facebook – Squad Dancewear
Instagram – @squaddancewear
Are you attending any exhibitions?
We’ve got a packed events calendar, and we hope to see you at one of them! You’ll find us at;
MOVE IT, some of the CYD? Regional Conventions, CYD? Super Convention, CYD? Ireland, Perform Ireland, and The Dance World Cup.
How can I contact you?
Our opening hours are Monday to Friday 9am to 4pm
To post something to us:
Squad Dancewear Ltd
36 Alston Drive
Bradwell Abbey
Milton Keynes
MK13 9HA
Please email your query to askus@squaddancewear.com– please note we do not deal with customer service queries via Social Media.
Does anyone else sell your products?
No sorry, we only sell our products via our website and directly at events.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.